Policies
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All custom and personalized orders are final once the design is approved.
Because each item is made uniquely for you, we cannot accept returns or exchanges on custom pieces. We encourage customers to double‑check spelling, colors, and design details before approval.
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For custom embroidery or logo work:
A digital mockup may be provided for approval.
Production begins only after approval is received.
Any changes requested after approval may result in additional fees.
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Full payment is required before production begins.
Bulk or event orders may require a deposit.
Rush orders may include an additional fee depending on timeline and complexity.
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Processing Time: Most orders ship within 3–7 business days, depending on complexity and quantity.
Shipping:
Standard and expedited shipping options are available.
SRP Designs is not responsible for delays caused by carriers.
Tracking information will be provided once your order ships.
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For bridal parties, corporate gifts, team apparel, or large‑quantity orders:
A deposit may be required to secure your order.
Production timelines vary based on quantity and design complexity.
Early booking is recommended for event dates
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Due to the custom nature of our products, returns and exchanges are not accepted.
If there is an issue with your order, please contact us within 48 hours of delivery so we can assist you.
Custom orders cannot be canceled once production has begun.
Bulk orders may be canceled only before materials are purchased or production starts.
Cancellation fees may apply.